Managed Services Engagement Model
Long-term IT outsourcing from conceptualization to retirement
Managed services is our preferred engagement model for long-term IT outsourcing. We work with customers from service conceptualization through steady-state support, tailoring service-development and implementation recommendations to each environment.
Discuss your managed service requirements
One partner across the whole service lifecycle
Managed services is an effective engagement model for long-term IT outsourcing. From service conceptualization through steady-state support, we provide service-development and implementation recommendations that reflect each environment’s unique requirements.
- Structured lifecycle from conceptualization through transformation or retirement
- Service-level agreement (SLA) and operational-level agreement (OLA) definition, plus resource planning tailored to your environment
- 24/7 round-the-clock support for globally distributed teams
- Processes aligned to ISO/IEC 27001:2022 and ISO/IEC 20000-1:2018 standards
- Continual improvement backed by validation and feedback loops
Our service management and delivery lifecycle
Service conceptualization
Define service requirements, assess feasibility, and shape the service offering.
Service development
Build the service offering, establish SLAs and OLAs, plan resources, and prepare for adoption across client platforms and processes.
Service implementation
Gather requirements, confirm prerequisites, establish implementation responsibilities, and document the service transition.
Service maintenance
Review service performance, prioritize improvement opportunities, and validate results through ongoing feedback.
Service transformation or retirement
Plan service transitions or retirement, preserve what is needed, and verify completion at end of life.
Benefits of Service Management
Operational governance
We use continual-improvement practices that align implementation with your people and processes, supporting sustainable progress toward business objectives and organizational KPIs.
24/7 support coverage
Our round-the-clock IT infrastructure support model gives globally distributed customers constant access to support teams for quicker turnaround, keeping critical business services and infrastructure highly available and stable.
Standards-aligned service management
We provide IT services aligned with Information Security Management (ISO/IEC 27001:2022) and Information Technology Service Management (ISO/IEC 20000-1:2018) standards.
Cost and operational visibility
Operational visibility, compliance support, and practical improvements help your teams focus on core business functions.
Why teams choose Lantrasoft
Standards-aligned quality management
Processes aligned to ISO/IEC 27001:2022 Information Security Management and ISO/IEC 20000-1:2018 IT Service Management standards.
24/7 support coverage
Round-the-clock IT infrastructure support keeps globally distributed teams connected to us for quicker turnaround.
Full lifecycle engagement
One partner from service conceptualization through steady-state support, maintenance, transformation, or retirement.
Global delivery footprint
Delivery teams in North America and India keep support and service management close to your operations.