Network Operations Command Center
Round-the-clock visibility across network, servers, and applications
Our network operations command center (NOCC) services extend beyond network monitoring and management. Drawing on our experience in IT infrastructure and application management, we provide tailored services for mission-critical application monitoring, security patching, and environment monitoring — with 24/7 coverage, responsive turnaround times, and clear service-level agreements (SLAs) from a highly skilled network operations team.
Discuss monitoring and support requirements
Key Performance Areas across your environment
Our NOCC monitors network latency, throughput, server load, firewall rules, and circuit issues, as well as application health, faults, events, and security alerts. The service can be tailored to needs beyond traditional network operations.
- Network latencies, throughput, CPU load, firewall rules, and circuit break/down issues
- Windows and Linux server monitoring, maintenance, and patch management
- Uptime, real-time performance, e-commerce site, and database performance monitoring
- Incident, problem, and escalation path management
- Phishing alert filtering, brute force detection, and malware object detection
Our NOCC Key Performance Areas
Network Monitoring And Management
Network latencies, throughput and performance, CPU load, firewall rules monitoring, circuit break/down issues, and voice gateway and VOIP/soft phone service errors.
Servers Monitoring And Management
Windows and Linux server monitoring, servers maintenance, and patch management for servers.
Application Monitoring
Uptime and availability monitoring, real-time application performance monitoring, e-commerce site monitoring, database performance monitoring, and batch-job monitoring.
Faults And Events Management
Incident management, problem management, and escalation path management.
Security Events Monitoring
Phishing email alert filtering with spam definitions, brute force access pattern detection, and malware object detection with infection-match and web-infection detection.
How Lantrasoft supports NOCC operations
Operational governance
Continual improvement processes adapted into people and processes, achieving sustainable improvements to your key business objectives and KPIs.
24/7 support services
Round-the-clock support for globally distributed teams, keeping critical business services highly available and stable.
Standards-aligned service management
ISO/IEC 27001:2022 Information Security Management and ISO/IEC 20000-1:2018 IT Service Management standards.
Cost and operational visibility
Operational visibility, compliance support, and practical improvements that help your teams focus on core business functions.