Production Support
Keep growing businesses ready for what’s next
Lantrasoft provides production support for organizations managing growth and evolving business processes. Our services help teams move quickly and accurately while keeping critical systems stable.
Discuss your production support requirements
From application deployment to permanent fixes
Our production support services cover applications and databases, proactive monitoring and alerting, root-cause analysis, status reporting, and operational documentation — helping keep systems available, compliant, and well documented.
- Application deployment, configuration, availability and performance management, and OS patching
- Data quality and correction, transaction rollback, backup and restore, and database server patching
- Alert threshold definition and incident prevention through proactive monitoring
- Root cause analysis leading to code, infrastructure, and automation fixes
- SMTD, environment documentation, SOPs, and CMDB documentation
Our Production Support Key Performance Areas
Application Support
Application deployment into production, configuration and management, availability and performance management, handling upgrades, and application and OS patching.
Database Support
Data quality and data correction, transaction rollback, backup and data restoration, and database server patching.
Proactive Monitoring and Alerting
Study and definition of alert thresholds, alerts for application log patterns, incident prevention, and periodic maintenance activities.
Root Cause Analyses and Permanent Fixes
Identification of repeated incident and alert patterns, code fix recommendations, infrastructure and configuration recommendations, and automation script tweaks.
Status Updates and Reporting
Security and compliance reporting, periodic status reporting on SLAs and key performance metrics.
Documentation
System Maintenance Technical Documents (SMTD), environment documentation, Standard Operating Procedures, and CMDB documentation.
How Lantrasoft supports production operations
Operational governance
Continual improvement processes adapted into people and processes, achieving sustainable improvements to your key business objectives and KPIs.
24/7 support services
Round-the-clock support for globally distributed teams, keeping critical business services highly available and stable.
Standards-aligned service management
ISO/IEC 27001:2022 Information Security Management and ISO/IEC 20000-1:2018 IT Service Management standards.
Cost and operational visibility
Operational visibility, compliance support, and practical improvements that help your teams focus on core business functions.