IT Service Desk
Resolve end-user issues quickly, every time of day
For growing or transforming businesses, an effective IT service desk is critical to success. Lantrasoft provides high-quality support from trained and certified IT professionals who resolve end-user issues and requests quickly and efficiently, 24/7.
Discuss your service desk requirements
Key Performance Areas tailored to your needs
Our overall objective is to improve and run IT and business processes across your organization more efficiently. Key Performance Areas can be tailored and customized to suit each customer's needs, from multi-channel support to user account and access management.
- Email, ticket, phone, and chat support with Team Viewer, Skype, Bomgar, and Webex remote access
- User account creation, modification, and termination with multi-factor authentication setup
- VPN, remote access, and virtual machine assignment via Citrix Console
- Software deployment via SCCM, SOX audit and compliance reporting
- Short-term desks for seasonal requirements and catastrophe management
Our IT Service Desk Key Performance Areas
Multi-channel And Multi-site Support
Email, ticket, phone, and chat support; remote support through TeamViewer, Skype, Bomgar, and Webex; and 24/7 coverage for globally distributed customers.
Short-term Desks
Support for seasonal requirements and catastrophe management scenarios.
User Accounts Management
Account creation, modification, and termination; multi-factor authentication; OU, security group, and application access; CISCO phone extension provisioning.
Application And Environment Access Mgmt
VPN and remote access, distribution lists, SharePoint and shared folders, VC and conference call setup, and virtual machine assignment via Citrix Console.
Value-add Functions
Software and application package deployment via SCCM, SOX audit and compliance reporting, discrepancy reporting, and KMDB, KEDB, and asset inventory management.
How Lantrasoft supports IT service desk operations
Operational governance
Continual improvement processes adapted into people and processes, achieving sustainable improvements to your key business objectives and KPIs.
24/7 support services
Round-the-clock support for globally distributed teams, keeping critical business services highly available and stable.
Standards-aligned service management
ISO/IEC 27001:2022 Information Security Management and ISO/IEC 20000-1:2018 IT Service Management standards.
Cost and operational visibility
Operational visibility, compliance support, and practical improvements that help your teams focus on core business functions.