SAP BASIS Support
Lantrasoft's SAP BASIS support team took SAP BASIS support to a Steady State for our Retail Customer
Customer Overview
A large Retail organization running business-critical operations on SAP, with a complex landscape spanning multiple SAP modules, databases and operating systems, supporting stores, warehouses and corporate functions around the clock.
Business Requirement
- Move the SAP landscape from reactive, ticket-driven firefighting to a predictable, well-governed Steady State.
- Ensure round-the-clock availability and performance of SAP - Operating System, Database, Network and associated modules.
- Strengthen security posture and audit readiness across the SAP environment.
Challenges Faced
- High volume of recurring incidents due to backlog of Support Pack and Kernel Patch upgrades.
- Limited visibility into License, Early Watch and Security Audit Log recommendations.
- Fragmented ownership between OS, Database and SAP application teams.
- Performance bottlenecks during peak retail season without a tuning cadence.
Our Approach and Best Practices to overcome the challenges
- Established a single, integrated SAP BASIS team covering OS, Database and SAP Application administration.
- Brought License checks, Support Pack Upgrades (ABAP and Java) and Kernel Patch Upgrades onto a fixed maintenance calendar.
- Implemented Early Watch Report reviews and acted on recommendations proactively rather than reactively.
- Tightened Security Aspects - User Security Controls, Authorization Profiles and Security Audit Log reviews.
- Introduced Performance monitoring and tuning of SAP Environment Parameters ahead of peak business periods.
- Moved from 8x5 to 24x6 Support for enhanced interaction and coordination between requesting and servicing teams.
Areas Brought Under Steady State
- SAP BASIS Environment Management
- Database Administration and Support
- Security Aspects
- Performance Aspects
- Periodic Maintenance and Support
Results Achieved
- SAP landscape stabilized into a consistent Steady State with a predictable maintenance cadence.
- Marked reduction in recurring incidents and unplanned downtime, including during peak retail season.
- Improved audit readiness through disciplined Security Audit Log reviews and Authorization controls.
- Stronger coordination and faster turnaround between the customer's business teams and Lantrasoft's SAP BASIS support team.