Case Study · Large Retail Organization
SAP BASIS support taken to a consistent Steady State
Lantrasoft’s SAP BASIS support team brought a retail customer’s SAP landscape to a steady state, moving it from reactive, ticket-driven firefighting to a predictable, well-governed operating rhythm.
Talk to our SAP BASIS teamCustomer overview
A large Retail organization running business-critical operations on SAP, with a complex landscape spanning multiple SAP modules, databases and operating systems, supporting stores, warehouses and corporate functions around the clock.
Business requirement
- Move the SAP landscape from reactive, ticket-driven firefighting to a predictable, well-governed Steady State
- Support round-the-clock monitoring of SAP operating systems, databases, networks, and associated modules
- Strengthen security posture and audit readiness across the SAP environment
The challenge
Recurring incidents
A high volume of recurring incidents built up due to a backlog of Support Pack and Kernel Patch upgrades.
Limited visibility
Limited visibility into License, EarlyWatch and Security Audit Log recommendations.
Fragmented ownership
Ownership was fragmented between OS, Database and SAP application teams.
Peak-season bottlenecks
Performance bottlenecks emerged during peak retail season without a tuning cadence.
Our approach
Integrated BASIS team
Established a single, integrated SAP BASIS team covering OS, Database and SAP Application administration.
Fixed maintenance calendar
Brought License checks, Support Pack Upgrades (ABAP and Java) and Kernel Patch Upgrades onto a fixed maintenance calendar.
Proactive EarlyWatch reviews
Implemented EarlyWatch Report reviews and acted on recommendations proactively rather than reactively.
Tightened security
Tightened User Security Controls, Authorization Profiles and Security Audit Log reviews.
Performance tuning
Introduced performance monitoring and tuning of SAP environment parameters ahead of peak business periods.
Extended support coverage
Moved from 8x5 to 24x6 Support for enhanced interaction and coordination between requesting and servicing teams.
Areas brought under Steady State & results achieved
SAP BASIS environment management
Stabilized into a consistent Steady State with a predictable maintenance cadence.
Database administration and support
Marked reduction in recurring incidents and unplanned downtime, including during peak retail season.
Security aspects
Improved audit readiness through disciplined Security Audit Log reviews and Authorization controls.
Periodic maintenance and support
Stronger coordination and faster turnaround between the customer's business teams and Lantrasoft's SAP BASIS support team.